There are some frequently asked questions below and, if you still need some help, please get in touch with the team.
Please have all your known security details handy so we can help get you get logged in. Remember, our team will never ask you for your full security details.
Things might look a bit different when you first sign in.
This page guides you through what’s changed, why, and how to find help if you need it.
Already registered for our new portal or opened an account after 1 May 2024? You can log into your account using the link below.
You’ll need your login information, memorable word, email and mobile number to hand.
It’s still a secure and easy way to manage your savings. You’ll also be able to:
…and we have a lot of helpful changes coming up.
You’ll be better informed too, with new text messages and emails being sent so you’re always aware of what’s happening on your account.
We’ll guide you through the registration of our new online savings portal the next time you sign in. It will only take a few minutes and won’t interfere your account.
The next time you log in, we’ll ask you to:
You’ll then be able to log in by using your email address as your User ID.
Great. You can log in here.
We’re here for you. In the below video, Jacob walks through − step by step − how to register and sign in. You can pause, rewind and replay the video at your own pace and even add subtitles if you’d like to.
This affects everyone who has a savings account with us.
If you’re opening an account with us now, you’ll get our new savings portal straight away.
If you opened your account before 1 May 2024 you’ll be asked to register for the new online savings portal when you next log in.
There’s some frequently asked questions below and, if you still need some help, please get in touch with our team.
